Last updated: 11 February 2026
In compliance with the applicable regulations on information society services and e-commerce, the owner of this website is:
Company name: GlobalCity Travel S.L.
Tax ID: B42629550
Registered address: C/ ATZ, 3 Nº 05, 03290 Elche (Alicante), Spain
Role: GlobalCity Travel S.L. acts as an intermediary in the marketing and management of bookings for transport services and tourist activities offered by third-party providers, who are responsible for the actual provision of the contracted service.
This website allows users to browse information and make bookings for tourist activities and/or transport services. The availability, features, requirements and specific conditions of each service are displayed on its corresponding product page.
The user understands and accepts that the contracted service is provided by a third-party provider. GlobalCity Travel S.L. manages the booking, confirmation and communication process, acting as an intermediary.
To make a booking, the user must provide accurate and complete information (name, surname, email and phone number), as well as any other information required for the correct provision of the service (date, number of participants, etc.).
Once the process is completed and payment has been made, the user will receive a confirmation email with a summary of the booking and, where applicable, a voucher to present to the provider.
It is the user's responsibility to check the information entered before confirming the booking. Errors in the email address, date or other details may prevent the user from enjoying the service.
Published prices are those in force at the time of purchase and are displayed before the payment is finalised. Unless otherwise stated, they include applicable taxes.
Payment is made online during the booking process using the payment methods available on the website. Confirmation of the booking is subject to successful authorisation of the payment.
In the event of obvious discrepancies due to a typographical or technical error in the price, GlobalCity Travel S.L. may cancel the booking and refund the amount paid, informing the user as soon as possible.
Each service has a specific cancellation policy set by the provider. This policy is stated on the activity/service page and/or in the confirmation email.
Recommendation: please pay particular attention to the cancellation deadlines and service requirements (punctuality, documentation, age, access, etc.).
The user must arrive at the designated meeting point at the stated time. Failure to be on time may result in the loss of the service with no right to a refund.
Duration, itineraries and timetables may be subject to changes due to external causes (weather, restrictions, safety, operational incidents, etc.). In such cases the provider's conditions will apply.
GlobalCity Travel S.L., as an intermediary, is not responsible for the actual delivery of the service, which is the provider's responsibility. However, it may assist in handling incidents where possible.
The user accepts that GlobalCity Travel S.L. shall not be liable, among other things, for:
The user agrees to use the website lawfully and not to take any action that could damage, disable or overload the platform, nor to introduce malicious or fraudulent content.
For issues related to service delivery, the user should follow the instructions in the voucher/confirmation and, where appropriate, contact the provider directly.
Additionally, the user may use the contact channels published on the website for queries related to the booking (confirmation, documentation, changes if applicable, etc.).
The user may also resort to available out-of-court dispute resolution mechanisms (consumer bodies and, if applicable, the EU ODR platform).
These conditions are governed by Spanish law. In the event of a dispute, the competent courts shall be determined in accordance with applicable consumer protection regulations.
GlobalCity Travel S.L. may update these conditions when necessary. The applicable version will be the one published at the time the service is contracted.