Have a question? Write to us and we'll get back to you as soon as possible.
As soon as payment is completed, we send you a confirmation email with all your booking details. Your ticket (with its QR code) is generated automatically and can be downloaded from the link in that email; this usually takes just a few minutes.
First check your spam or junk folder, as it sometimes ends up there by mistake. If you still can't find it, contact us through this form with the name and date you used for the booking.
No, it's not necessary. You can show your ticket directly from your phone screen; the QR code scans just as well digitally as on paper.
It depends on the activity: if you selected the flexible cancellation option when booking, you can cancel and get a refund within the timeframe stated in that activity's conditions. If you didn't select it, the booking cannot be cancelled.
On the activity page, or in your cart, you'll find a field to enter your code before completing your purchase. The discount is calculated and shown instantly, before you pay.
The exact validity depends on the activity and is always shown on your ticket and in the confirmation email.